SMS Terms

Text messages from UniFix Appliance Repair about your repair: what we send, how often, and how to get help or opt out.

These terms apply to text messages (SMS) sent by UniFix Appliance Repair about appliance repair service requests, from our Marin County number (415) 494-7882 and our San Francisco number (415) 683-0403.

Summary. UniFix Appliance Repair texts customers about their own repair: booking confirmations and reminders, technician arrival, estimates and invoices, and one review request after the job. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to opt out. Consent is not a condition of service.

Program Name and Purpose

UniFix Appliance Repair service texts. We use text messages only to communicate with customers about appliance repair they have requested from us. We send:

  • Booking messages: appointment confirmations, reminders and rescheduling;
  • Arrival notices: a message when your technician is on the way, with an estimated arrival time;
  • Estimates and invoices: links to your estimate or invoice and updates on ordered parts;
  • Review request: one message after a completed job asking whether you would review our service;
  • Replies to messages you send us.

We do not send advertising or promotional offers by text, and we do not sell or share your number with others for their marketing.

How You Agree to Receive Texts

You receive texts from us only after you agree in one of these ways:

  1. By phone when you book. When you call to schedule a repair, we ask whether you would like text messages about your service request at the mobile number you give us. We say: “Would you like text messages from UniFix Appliance Repair about this repair at this number? That includes booking confirmations, technician arrival, estimates and invoices, and one review request. Message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for help.” If you say yes, we record your consent, the date and the number in your customer record and send a confirmation text. If you say no, we contact you by phone or email.
  2. By texting us first. If you send a text message to (415) 494-7882 or (415) 683-0403 about a repair, we reply about your request, and the service messages above follow for the job you asked about.
  3. On our website request form. Our request forms include an optional checkbox, not checked in advance, that reads: “Yes, text me about this service request from UniFix Appliance Repair (booking confirmations and reminders, technician arrival, estimates and invoices, and one review request after the job). Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of service.” If you leave it unchecked, we contact you by phone or email. You can see the form at unifixservices.com/contact/.
UniFix service request form with the optional, unchecked text message consent checkbox above the Submit button
Our service request form (/contact/). The text message checkbox is optional and not checked in advance.

Agreeing to receive text messages is not a condition of purchasing any service.

Message Frequency

Message frequency varies by service request. A typical repair involves a booking confirmation, a reminder or arrival notice, an estimate or invoice, and one review request after the job; rescheduling, parts orders and your own questions can add messages.

Message and Data Rates

Message and data rates may apply, depending on your mobile plan. Contact your wireless carrier for details about your plan.

How to Opt Out (STOP)

Reply STOP to any text message from us to stop receiving texts. You will receive one message confirming that you have been unsubscribed, and we will not send further text messages unless you opt in again. You can also opt out by calling us or emailing [email protected]. To start receiving texts again, reply START.

How to Get Help (HELP)

Reply HELP to any text message from us for help, or contact us directly:

UniFix Appliance Repair
Marin County: 1000 4th St, Ste 300, San Rafael, CA 94901 · (415) 494-7882
San Francisco: 3221 Buchanan St, Unit 6, San Francisco, CA 94123 · (415) 683-0403
Email: [email protected]

Carriers

Wireless carriers are not liable for delayed or undelivered messages.

Privacy

We use your mobile number only to send the service messages described above and to reply to you. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for how we collect, use, keep and protect your information, including your mobile information.

Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated effective date.

Effective Date: November 2, 2026